Refund Policy

The Short Version

If there is a problem with your order, please contact me and send clear photos of the merchandise in question.

I’ll review the photos and let you know what happens next. Depending on the situation, I may ask you to return the item before issuing a refund.

If an item arrives broken or damaged beyond reasonable use, you will not be required to send the broken item back unless specifically requested. Once the damage is verified, a refund will be issued for the affected item.

Please keep in mind that crystals naturally vary in color, shape, pattern, size, and appearance. I include product photos that show examples of the natural variation found in the crystals. Please refer to those photos for examples of the variation you may receive in your order.

Please do not send merchandise back without contacting me first.

Full Refund & Return Policy

I want you to receive your order in the condition it was intended. If there is a problem with an item you received from That Girl at the Market, please contact me with a description of the issue and clear photographs showing the merchandise and any damage or defect.

Damaged or Broken Items

If an item arrives broken, damaged, or otherwise unusable, please provide clear photographs showing the condition of the item.

After reviewing the photographs, I will determine whether the item needs to be returned. In cases where the merchandise is clearly broken or damaged beyond reasonable use, a return may not be required.

Once the damage has been verified and the refund approved, a refund will be issued for the affected merchandise.

Items That May Need to Be Returned

Depending on the nature of the issue, I may require the merchandise to be returned before a refund is issued.

Do not mail or return any merchandise without contacting me and receiving return instructions first. Merchandise returned without prior approval may not be eligible for a refund.

Natural Variations

Crystals, stones, wood products, and handmade items naturally vary in color, shape, size, pattern, texture, and appearance. These variations are part of the nature of the materials and are not considered defects.

Product photos are intended to show the type of item being sold and may include examples of the natural variation customers may receive. Unless a listing specifically states that the exact item pictured will be sent, the item you receive may differ from the examples shown.

Minor variations from product photographs or examples therefore do not automatically qualify an item for a refund.

Refund Approval

Refund eligibility is determined after reviewing the information and photographs provided by the customer and, when necessary, inspecting the returned merchandise.

Approved refunds will be returned to the original payment method when possible. Original shipping charges are not refundable unless the refund is related to an error on my part or merchandise that arrived damaged.

Contacting Me

If you believe there is a problem with your order, please contact me before returning anything and include:

Your name and order information
A description of the problem
Clear photographs of the merchandise
Photographs of any visible damage, when applicable

I will review the information provided and let you know whether a return is necessary and what the next steps are.